Question 1

What types of acoustic equipment do you supply?

Accepted Answer

We supply a comprehensive range of acoustic measurement equipment including sound level meters, building acoustics testing systems, environmental noise monitors, vibration analyzers, acoustic cameras, material testing equipment, and complete measurement solutions from leading manufacturers like Norsonic, Soundtec, SPEKTRA Dresden, and more.

Question 2

Do you provide training and technical support?

Accepted Answer

Yes! We offer comprehensive training programs for all equipment, including on-site training, remote sessions, and hands-on workshops. Our technical support team provides ongoing assistance with measurement standards, equipment operation, and troubleshooting.

Question 3

What is your warranty and service policy?

Accepted Answer

All equipment comes with manufacturer warranty (typically 1-3 years depending on the product). We provide local service support, calibration services, and have direct relationships with all manufacturers for technical support and repairs.

Question 4

Can I rent equipment instead of purchasing?

Accepted Answer

Yes, we offer equipment rental services for short-term projects and trials. This is ideal for occasional use or when evaluating equipment before purchase. Contact us for rental rates and availability.

Question 5

What is the difference between Class 1 and Class 2 sound level meters?

Accepted Answer

Class 1 (Type 1) meters are precision instruments with tighter tolerances (±1 dB), required for legal/official measurements and compliance work. Class 2 (Type 2) meters have wider tolerances (±1.5 dB) and are suitable for screening, internal quality control, and general noise surveys. The choice depends on your application and local regulations.

Question 6

How often does equipment need calibration?

Accepted Answer

Most acoustic equipment requires annual calibration to maintain accuracy and compliance. Field calibration should be performed before and after each measurement using an acoustic calibrator. We provide calibration certificates traceable to national standards.

Question 7

What standards do your products comply with?

Accepted Answer

Our equipment complies with international standards including IEC 61672 (sound level meters), ISO 16283 (building acoustics), ISO 1996 (environmental noise), ISO 2631 (vibration), and relevant ASTM standards. Specific compliance depends on the product.

Question 8

Can the equipment be used in tropical climates?

Accepted Answer

Yes! All our equipment is suitable for tropical conditions. Many products have IP65 or higher weather protection ratings. We also provide advice on proper storage, maintenance, and protection in high humidity and temperature environments.

Question 9

What equipment do I need for building acoustics testing?

Accepted Answer

A basic kit includes: Class 1 or 2 sound level meter, omnidirectional sound source (dodecahedron), power amplifier, tapping machine (for floors), tripod, calibrator, and building acoustics software. We can recommend specific configurations based on your needs.

Question 10

Which standards apply to building acoustics testing?

Accepted Answer

Main standards include ISO 16283 series (field measurements), ISO 717 (rating methods), ISO 3382 (room acoustics), and local building codes. Requirements vary by country and building type.

Question 11

Do you offer complete building acoustics packages?

Accepted Answer

Yes, we offer ready-to-use packages including all necessary equipment, carrying cases, and software. These are configured for specific applications (residential, commercial, research) and different budget levels.

Question 12

What is the difference between portable and permanent noise monitors?

Accepted Answer

Portable monitors are battery/solar-powered, self-contained units ideal for short-term campaigns (days to weeks). Permanent monitors are mains-powered, pole-mounted systems for long-term installations (months to years) with remote access and data management capabilities.

Question 13

Can noise monitors send real-time alerts?

Accepted Answer

Yes, most modern noise monitoring systems can send automated alerts via SMS, email, or app notifications when noise levels exceed preset thresholds. This is useful for construction sites and industrial facilities.

Question 14

How is data stored and accessed?

Accepted Answer

Data can be stored locally on the device and/or uploaded to cloud platforms via cellular, WiFi, or Ethernet. Modern systems offer web-based dashboards for remote monitoring, automated reporting, and data export.

Question 15

How do I request a quote?

Accepted Answer

You can request quotes through our website, by email, or phone. Provide details about your application, required measurements, and budget. We will provide recommendations and detailed quotations including equipment, accessories, training, and support.

Question 16

What are the payment terms?

Accepted Answer

We accept bank transfers, letters of credit, and payment terms can be discussed for established customers. For government and institutional buyers, we can work with your procurement processes.

Question 17

How long does delivery take?

Accepted Answer

Delivery time depends on product availability. Stock items typically ship within 3-5 business days. Custom configurations or special order items may take 2-4 weeks. International shipping from manufacturers typically takes 4-8 weeks.

Question 18

Do you ship internationally?

Accepted Answer

Yes, we ship throughout Southeast Asia and beyond. We handle all export documentation, customs clearance, and can arrange delivery to your site. Shipping costs and import duties vary by location.

Question 19

What after-sales support do you provide?

Accepted Answer

We provide technical support, calibration services, firmware/software updates, spare parts, repairs, and equipment upgrades. Our team is available for ongoing consultation and troubleshooting.

Question 20

Where can equipment be serviced?

Accepted Answer

We have service capabilities in Bangkok and can arrange service for most equipment. For complex repairs, equipment may need to be returned to the manufacturer. We handle all logistics and keep you informed throughout the process.

Question 21

Do you offer software updates?

Accepted Answer

Yes, most equipment includes free software updates for the first year. Extended software maintenance packages are available for continued access to new features, bug fixes, and measurement standards updates.

Question 22

What is DIN 4150 and why is it important for construction projects?

Accepted Answer

DIN 4150 is a German standard widely adopted internationally for evaluating the effects of vibration on structures. It defines Peak Particle Velocity (PPV) thresholds to prevent structural damage from construction activities like pile driving, blasting, and demolition. Many countries in Southeast Asia reference this standard in construction regulations.

Question 23

What is the VIBRA 5+ and what makes it special?

Accepted Answer

The VIBRA 5+ is a professional vibration meter from Profound that offers DIN 4150 compliance, triaxial measurement, automatic cloud-based PDF reporting, 3-month battery life, and lightning-fast setup (under 2 minutes). It is designed for construction and building vibration monitoring across Asia.

Question 24

Can vibration monitoring equipment be used in tropical climates?

Accepted Answer

Yes. Professional vibration monitors like the VIBRA 5+ are designed to operate in harsh environments including tropical climates with high humidity and temperature. They typically have IP-rated enclosures for outdoor installation at construction sites.

Question 25

What is ISO 17025 calibration?

Accepted Answer

ISO/IEC 17025 is the international standard for testing and calibration laboratories. It ensures measurement traceability, accuracy, and quality. Calibration certificates from ISO 17025 accredited labs are recognized worldwide and are often required for regulatory compliance and legal measurements.

Question 26

Does Placid Asia offer calibration services in Thailand?

Accepted Answer

Yes, Placid Asia operates a service center in Bangkok providing professional calibration services, expert equipment repair, and technical training. We serve clients across Thailand and the ASEAN region with fast turnaround times.

Question 27

Which types of equipment does Placid Asia calibrate?

Accepted Answer

We calibrate sound level meters, noise dosimeters, vibration analyzers, acoustic calibrators, microphones, and other acoustic measurement instruments. Our calibration services cover equipment from all major manufacturers.

Question 28

Which ASEAN countries do you serve?

Accepted Answer

Placid Asia serves all ASEAN countries including Thailand (headquarters), Vietnam, Indonesia, Malaysia, Singapore, and the Philippines. Our Bangkok service hub provides repair, calibration, and technical support for the entire region.

Question 29

Do you have distributors or partners in other countries?

Accepted Answer

We are actively building our partner network across ASEAN. We welcome inquiries from potential distributors, resellers, and system integrators in countries where we do not yet have a local presence. Contact us to discuss partnership opportunities.

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